MIFT Refund and Cancellation Policy

1. Summary

We want you to be happy with MIFT. In short: you can cancel at any time in one click, you will never be charged after you cancel, and if MIFT is not right for you, you can get a full refund within 14 days of your first payment.

This policy forms part of our Terms of Service and applies to all subscriptions purchased through our website.

2. Cancelling Your Subscription

• You can cancel at any time from your account settings, under Plan and Billing.
• You can also cancel by emailing basma@miftksa.com from the address on your account. We will confirm the cancellation by email.
• Cancelling stops all future renewals immediately. There is no cancellation fee and no notice period.
• You keep full access to your paid features until the end of the billing period you have already paid for. After that, your account moves to the free tier.
• Your data is not deleted when you cancel. If you want your account and data deleted, tell us and we will handle it as described in our Privacy Policy.

3. Refunds

We offer refunds in the following circumstances:

• First-time subscribers: a full refund if you request it within 14 days of your first payment, for any reason. You do not need to explain why.
• Accidental or duplicate charges: a full refund, whenever you notice it. This includes being charged twice for the same period, or being charged after you cancelled.
• Payment made by a minor without the consent of a parent or legal guardian: a full refund. Our Terms of Service require the billing account holder to be at least 18.
• Renewal charged without notice: if you intended to cancel but were charged for a new month, contact us within 7 days of the charge and we will refund that month in full.
• Service failure: if a paid feature is unavailable or materially broken for an extended period and we cannot fix it, we will refund the affected period.
• Cancellation by us: if we terminate your paid account for a reason other than your breach of the Terms, or we discontinue the service, we refund the unused portion of your current period.

Outside these cases, monthly subscription payments for a period that has already started are generally non-refundable, because you keep access to the paid features for the whole period you paid for. If you believe your situation is unfair, email us anyway — we review requests individually and we would rather resolve it than leave you unhappy.

4. How to Request a Refund

Email basma@miftksa.com from the email address on your account with the word "Refund" in the subject line. Include the date of the charge and, if you have it, the order or receipt number from your confirmation email. You do not need to give a reason within the 14-day window.

• We aim to reply within 2 business days.
• Approved refunds are issued to the original payment method. We cannot refund to a different card or account.
• Refunds are normally processed within 5 to 10 business days of approval. The time it takes to appear on your statement depends on your bank.
• You will receive an email confirming the refund once it has been issued.

5. Who Processes Your Payment

Payments and refunds are handled by our merchant of record, Dodo Payments, Inc.. This means your card statement may show the payment processor's name rather than MIFT, and refunds are returned through the same processor.

If you do not recognize a charge, please contact us at basma@miftksa.com before disputing it with your bank. We can identify the charge and refund it directly, which is faster than a chargeback and avoids your account being suspended while a dispute is open.

6. Free Tier and Trials

The free tier does not require a payment method and is never charged. If we offer a free trial of a paid plan, we will state clearly at signup when the trial ends and what you will be charged. You can cancel at any point during a trial and you will not be charged.

7. Price Changes

If we change the price of your plan, we will email you at least 30 days before the new price applies. You can cancel before it takes effect. If you are charged a new price without having received that notice, contact us and we will refund the difference.

8. Contact Us

Questions about a charge, a cancellation, or a refund: email basma@miftksa.com. We aim to respond within 2 business days.